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ITIL®4 Specialist: Plan, Implement and Control

ITIL®4 Specialist: Plan, Implement and Control

Original price was: $2,495.00.Current price is: $958.00.

Category:

The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.

 

Prerequisites:

Candidates must hold the ITIL 4 Foundation certificate.

 

Target Audience:

Candidates taking the ITIL 4 Plan, Implement and Control Practices qualification.

 

Course Objectives:

  • Understand the key concepts of the PIC practices.
  • Understand the processes of the PIC practices.
  • Understand the roles and competences of the PIC practices.
  • Understand how information and technology support and enable the PIC practices.
  • Understand the role of partners and suppliers in the PIC practices.
  • Understand how the ITIL capability model can be used to develop the PIC practices.
  • Understand how the ITIL guiding principles support the PIC practices.

 

Course Outline:

Our ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will cover the following topics:

1. IT Asset Management (ITAM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

2. Change Enablement (CE):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

3. Deployment Management (DM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

4. Release Management (RM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

5. Service Configuration Management (SCM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

6. Plan, Implement & Control (PIC):

  • Understand the processes and value streams of the Plan, Implement, and control practices
  • How information and technology support and enable the practices
  • Recommendations for the Plan, Implement, and Control practices success

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