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ITIL v4 Strategist: Direct, Plan & Improve

ITIL v4 Strategist: Direct, Plan & Improve

Original price was: $2,495.00.Current price is: $968.00.

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Course Overview
This course provides IT leaders, practitioners, and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest guidelines.
Audience:
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Prerequisites:
Candidates must hold the ITIL 4 Foundation certificate.
Outline:

Understand the following key terms:

  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control

Understand the differences between the following key concepts:

  • Vision and Mission
  • Strategy, Tactics, and Operations
  • Governance compliance and management
  • Policies, Controls, and Guidelines

Understand the concepts of Value, Outcomes, Costs & Risks, and their relationships to direction, planning & improvement

Identify the scope of control and within this:

  • Know how to cascade goals and requirements
  • Know how to define effective policies, controls, and guidelines
  • Know how to place decision-making authority at the correct level

Know how to ensure that controls are sufficient, but not excessive

Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS

Know how to identify assessment objectives, outputs, requirements, and criteria

Know how to select an appropriate assessment method for a particular situation

Know how to define and prioritize desired outcomes of an improvement

Know how to build, justify, and advocate for a business case

Know how to conduct:

  • Improvement reviews
  • Analysis of lessons learned

Know how to embed continual improvement at all levels of the SVS

Understand the nature, scope, and potential benefits of organizational change management

Know how to use the key principles and methods of Communication & OCM

  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels

Know how to establish effective interfaces across the value chain

Know how to define indicators and metrics to support objectives

Understand the differences between value streams and practices and how those differences impact direction, planning, and improvement

Know how to select and use the appropriate methods and techniques to direct, plan, and improve value streams and practices.

  • Addressing the 4 dimensions
  • Applying the guiding principles
  • Value stream mapping
  • Optimization of workflow
  • Elimination of waste
  • Ensuring & utilizing feedback

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