The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around theITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications.
Prerequisites:
Candidates must hold the ITIL 4 Foundation certificate.
Target Audience:
Candidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.
Course Objectives:
- Understand the key concepts of the CAI practices.
- Understand the processes of the CAI practices.
- Understand the roles and competences of the CAI practices.
- Understand how information and technology support and enable the CAI practices.
- Understand the role of partners and suppliers in the CAI practices.
- Understand how the ITIL capability model can be used to develop the CAI practices.
- Understand how the ITIL guiding principles support the CAI practices.
Course Outline:
Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:
1. Introduction to the CAI practices
2. Relationship Management (RSM)
- Introduction to Relationship Management (RSM)
- Value Streams and Processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
3. Supplier Management (SM)
- Introduction to supplier management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
4. Service level management
- Introduction to service level management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
5. Continual improvement
- Introduction to continual improvement
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
6. Information security management
- Introduction to Information security management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
