ITIL 4 Foundation
Course Information
Price: $1,995.00
Duration: 3 days
Certification: ITIL 4 Foundation
Exam: ITIL 4 Foundation
ITIL 4 Training will equip students with:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
An exam voucher is included with this course!
BONUS: Sometimes, the exam result may not be the expected one. Now, you can redeem the Take2 re-sit option that allows you to retake your exam in case of an unsuccessful result, within 6 months of your initial exam.
ITIL© is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course Delivery Options
Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established ILT location with a virtual live instructor.
Live Classroom
Train face-to-face with the live instructor.
Digital Learning
Access to on-demand training content anytime, anywhere.
Virtual Remote
Attend the live class from the comfort of your home or office.
Established ILT Location
Interact with a live, remote instructor from a specialized, HD classroom near you.
Course Overview
ITIL 4 Training will equip students with:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Audience:
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads the wider business strategy.
Prerequisites:
Outline:
Day 1
1. Course Introduction
- Overview, objectives, agenda, introductions
- About the exam
- Introduction to ITIL 4
2. Service Management
- Value and co-creation
- Stakeholders in service management
- Products and services
- Service relationships
- Value: outcomes, costs and risks
3. Guiding Principles
- Overview
- Guiding principles descriptions
4. Service Management Dimensions Overview
Descriptions of the four dimensions
Day 2
5. Service Value System
- Service value components
- Organizational considerations
6. Service Value Chain
- Overview
- Value chain activities
7. ITIL Practices
- Introduction
- General management practices
- Service management practices
- Technical management practices
8. Closing and Exam Preparation
Day 3
Test preparation session with your instructor.
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Features |
For learners who prefer to prepare for exam success on their own. |
For self-paced learners seeking an interactive experience to guide exam preparation. |
For self-paced learners seeking an comprehensive experience to build exam confidence. |
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Official eBook |
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Exam voucher |
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Learning Resource Kit |
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Interactive eLearning |
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Auto-marked sample papers |
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Free exam re-take |
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Official Mock Exam |
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